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Returns, warranty and shipping policy

Last updated: October 4, 2026. This is a courtesy translation; the Spanish version is the binding one.

Returns of new spare parts and attachments

Applies to new spare parts and attachments (breakers, buckets, quick couplers, rippers, kits, etc.) bought directly from Excavators.mx.

  • Request period: 7 calendar days from delivery (never less than 5 business days). Delivery date = the date of the sales note if picked up at our warehouse, or the delivery date on the tracking label if shipped by courier. Requests are made by WhatsApp or email with the purchase number and photos of the part and its packaging.
  • Prior authorization: no return is accepted without authorization. A package arriving without authorization is sent back at the sender's expense.
  • Shipping period: once authorized, the customer has 5 business days to bring it to our warehouse in Fortín, Ver., or ship it by courier (the label date counts). After that period the authorization is cancelled.
  • Conditions (all required): unused, not installed, no signs of mounting, impacts or modifications; in its complete original packaging in good condition, with all components, manuals and accessories.
  • Inspection: we inspect the part at our warehouse within 3 business days of arrival. If it does not meet the conditions it is rejected and held for the customer for 30 days; the customer pays the return shipping or picks it up at the warehouse.
  • Refund: the price paid for the part is refunded through the same payment method within 5 business days of approval. Outbound and return freight are not refunded. If the purchase was invoiced, the refund is documented with a credit note (CFDI de egreso). Instead of a refund, the customer may choose an exchange for another part or store credit.
  • Freight: return shipping is paid by the customer, except for our error (wrong part, incomplete or damaged in transit): in that case Excavators.mx pays both ways and ships the correct part.
  • Transit damage: must be reported with photos within 48 hours of receiving the package. We recommend inspecting it in front of the courier and noting any damage on the label. After 48 hours it does not qualify as transit damage.

Not returnable

  • New or used machinery (we invite you to inspect it at our warehouse in Fortín, Ver., or by video call before buying).
  • Special-order parts or parts imported specifically for the customer.
  • Parts chosen using a part number provided by the customer.
  • Electrical or electronic parts with opened packaging.
  • Installed or used parts.
  • Items sold on clearance, on sale or “as is”.

Important

  • A return is not a warranty claim: a return covers no longer wanting the part; a factory defect is handled under warranty, according to the product page.
  • Purchases made on MercadoLibre or Amazon are governed by that platform's policy.
  • By accepting a quote or making a purchase, the customer accepts these terms. Nothing above limits the rights granted to the end consumer by Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor).

Warranty

  • New machinery, equipment and attachments (non-wear items): 6 months on parts and components against factory defects.
  • Used machinery: no warranty.
  • Electrical parts, wear parts (buckets, chisels, tips, rippers, rubber tracks, etc.) and generic spare parts: no warranty.

Whether a product has a warranty is stated on each product page.

Shipping

We ship across Mexico. Freight is quoted by destination and equipment size, unless the product page says otherwise.

Contact

To request a return or warranty claim, contact us (with your purchase number and photos) on WhatsApp at 273 109 6770 or at ventas@excavators.mx.